Privacy Policy

What we collect and why

• Phone number — verified once via OTP so each person gets one account and one vote. Never shown to other users or included in petitions.
• Display name — shown next to your issues and comments, and on petitions only if you opt in when signing.
• Area PIN code — converted to your city/region so you vote where you live. We store the region, not your address.
• Content you post — issues, comments, photos, votes, and signatures. Issues and comments are public by design; votes and anonymous signatures appear only in counts.

Who processes it

Voetle runs on Google Firebase (phone verification) and Supabase (database and photo storage). New posts are screened for safety by an AI moderation service via OpenRouter — only the text and photo of the post are sent, never your phone number or identity. No analytics trackers, no advertising SDKs.

Your rights (DPDP Act, 2023)

• Erasure — delete your account from your profile. Your personal data, votes, and signatures are removed; civic issues you raised remain, attributed to “A resident”, so petitions others signed aren't destroyed.
• Correction — your display name can be changed from your profile; for anything else, write to us.
• Access — ask us for a copy of the data linked to your account.

Grievance officer

As required by the Information Technology (Intermediary Guidelines) Rules, 2021, complaints about content or privacy go to our grievance officer and are acknowledged within 24 hours and resolved within 15 days:

Retention

Account data is kept while your account exists. Content removed by moderation is hidden immediately and purged on a rolling basis. Server logs are kept for at most 90 days for security.